BPO for Healthcare Providers
Healthcare providers today face numerous challenges that strain resources and impact patient care. These challenges include high deductible plans, lower reimbursements, manpower shortage, high collection costs, increased denials, lack of analytics and value-based patient care. To overcome these challenges for providing the best care to your patients and staying ahead, you need an experienced and innovative partner.
NTT DATA is a leading partner who addresses these industry-specific challenges with innovative and effective solutions. We focus on timely reimbursement and optimal cash flow with our automation-first approach using integrated methodologies and over 4,500 specialists. Our Nucleus automation and Gen AI digital assets support our services, which are easily scalable and can be integrated across different platforms.
Our Services
Patient Access
We enhance patient engagement through intuitive portals and mobile apps for scheduling appointments, verifying insurance and managing payments. This leads to a streamlined and satisfying patient experience.
Revenue Cycle Management
We optimize every aspect of your healthcare organization’s revenue cycle, including clinical documentation, coding and billing to ERP workflows. We utilize advanced analytics tools to gain deep insights into accounts receivable.
Care Management
We support the transition to value-based care by enhancing care coordination and tracking quality metrics. Our integrated platforms achieve compliance with value-based care standards, focusing on delivering high-quality patient outcomes.
Everest Group named us a Major Contender in Revenue Cycle Management (RCM) Business Process Services.
– September 2023
“Major Contender” in Revenue Cycle Operations PEAK Matrix Assessment | “Leader” in Healthcare Payer Operations PEAK Matrix Assessment | “Major Contender” in Intelligent Process Automation (IPA) Peak Matrix Assessment 2023
Our key strengths
-
Scale
1,200+ bots, 2,500+ team members, 350+ medical coders & 150+ certified coders, 5 global delivery centers
-
Experience
40+ medical specialties
-
Credentials
$3+ B AR collections, 2.4M denied claims recovered, $20+ medical charts coded annually
-
AI/ML
Autonomous coding, conversational AI