Banking & Financial Services

It’s time for banks to rethink everything. Customer expectations are changing, and digital competitors are outpacing traditional banks with ease. With new customer needs being the most influential factor in bank digitization, customer-centric business models outperform product-driven ones, and customers value experiences over product features. In addition, FinTechs are disrupting traditional banks and eroding revenue while traditional banks are partnering with FinTechs and startups. Leverage our deep industry expertise to provide the insights, solutions, and outcomes you need.

We help you make the transition to Banking 4˟ from Banking 4.0 (the Open X ecosystem), where the exchange and monetization of data create a superior customer experience. This new model helps you customize the customer journey using predictive models and provide hyper-personalized experiences. Banks and financial institutions that successfully address these trends experience significant benefits, including improving customer experience, managing risk, reducing operating costs, and future proofing. We can help ready your organization for the future of banking.

Banking Gets Personal

A growing number of customers are willing to share personal data and pay more for hyper-personalized services if it helps them realize their hopes and dreams, according to a new study of nearly 5,000 bank customers and 500 financial institution executives. And although 93% of FIs agree offering personalized services is a growth opportunity, 84% aren’t using AI to deliver. Are you up to the challenge?