Travel & Hospitality
Transform the travel experience with interpersonal and digital services
Be Part of the Destination
The travel and hospitality industry is seeing a wave of unprecedented change. Today’s digitally savvy travelers expect mobile access at every step of the process, and they regularly turn to social media and review sites as part of their decision making. Industry disruptors, like private home and vacation rental properties, on-demand ride services or ridesharing has created fierce new competition, and customers are using third-party booking sites to compare options across competitors. How can you give customers an experience that will keep them coming back?
Personalization is key. We can help you be part of the destination and deliver the flawless excursion that today’s air, hotel and rental car customers seek out. Our Travel and Hospitality services help you create an integrated, customized experience and eliminate the headaches too often associated with travel. See how our Digital and Modernization services will strengthen customer and brand loyalty for years to come.
Blockchain: A Welcome Change
Blockchain is revolutionizing the way we share records and make business transactions, because it allows users to send and receive data securely and transparently. And its potential to transform the hospitality industry is enormous. Our point of view paper explores nine hospitality use cases and the steps you can take to start your blockchain journey.
Keep your brand fresh and relevant to write the next chapter of your digital story.
A transformative partnership between NTT DATA and Hilton is co-creating the future of hospitality.
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Our Services
Application Services
Develop branded applications that help customers move through every step of their experience, from research to reservations to excursions and beyond.
Business Process Outsourcing
Focus on your strategic initiatives by engaging innovative back- and front-office Business Process Outsourcing solutions.
Take advantage of our Cloud and software-as-a-service offers to reduce rising operational costs and modernize your infrastructure.
Consulting
We partner with you to develop strategy and solutions the help keep pace with changing customer expecations.
Move from a transaction-based relationship with customers to one driven by user experience and brand loyalty.
Managed Services
Enhance and automate your IT environment, freeing up in-house staff to focus on core business and accelerate innovation.
Social Media Services
Protect and strengthen your brand with our proven strategies, understanding the role social media and review sites play in the customer experience.
Travel Agency Commission Settlement (TACS)
TACS is a turnkey commission settlement platform for travel and hospitality businesses. TACS combines banking, PMS interface, data management, postage, distribution, customer service, and reporting.
