Rethink Customer Experience, Reimagine Outcomes

Telecom and media leaders have evolved into technology companies that value agility and responsiveness. Today, you expect innovation from leading-edge tools that enhance customer experience and drive new revenue. You need a partner that understands your environment, industry, and most importantly, your customers. We bring a unique combination of global leadership in the telecommunications and media industry coupled with extensive industry IT technology and services and elevated by research and development and partnerships that support both.

We leverage NTT and NTT Docomo, two of the world’s largest telecommunications companies, and NTT DATA, and one of the world’s largest global IT services companies. We not only enhance our offerings through a $3.6 billion R&D budget, but we also participate in joint R&D endeavors with our customers and partners. Our approach is simple—begin with the customer, elevate their experience and loyalty, and do so as efficiently as possible. Putting it all together sets us apart. Let’s start the conversation.

Connect Emotionally With Customers

Research shows emotions drive purchasing behaviors and decision making, but emotions are communicated 93% nonverbally, through micro-expressions, gestures, tone and body language. Self-service portals, ecommerce and email can’t create emotional connections. Digital humans can.

MAKE THE CONNECTION

Our Services

Analytics

Reveal actionable insights for field representatives and customers and discover how data and analytics work together to improve performance.

Application Services

Unify operations across the globe by embracing applications that adapt quickly to changing industry requirements.

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Business Process Outsourcing

Address budget pressures and technology challenges by outsourcing business processes and adopting automation solutions.

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Cloud Services

Improve product innovation and speed to market with business-specific strategies that integrate cloud architecture into existing infrastructures.

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Consulting Services

Integrate industry-focused business strategies and embrace innovation in digital, cloud, enterprise resource planning and more.

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Digital Services

Increase customer engagement, satisfaction, retention and sales with streamlined, integrated processes that boost competitive advantage.

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Managed Services

Enhance your IT environment with practical automation for end-users and data centers so that staff can focus on business and innovation.

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Grupo Acir connects with millions through digital transformation.

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Technology is no longer simply a business enabler; it is the driver of unprecedented business innovation.

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