Telecom, Media & Entertainment

Rethink Customer Experience, Reimagine Outcomes

Telecom and media leaders have evolved into technology companies that value agility and responsiveness. Today, you expect innovation from leading-edge tools that enhance customer experience and drive new revenue. You need a partner that understands your environment, industry, and most importantly, your customers. We bring a unique combination of global leadership in the telecommunications and media industry coupled with extensive industry IT technology and services and elevated by research and development and partnerships that support both.

We leverage NTT and NTT Docomo, two of the world’s largest telecommunications companies, and NTT DATA, and one of the world’s largest global IT services companies. We not only enhance our offerings through a $3.6 billion R&D budget, but we also participate in joint R&D endeavors with our customers and partners. Our approach is simple—begin with the customer, elevate their experience and loyalty, and do so as efficiently as possible. Putting it all together sets us apart. Let’s start the conversation.

Connect Emotionally With Customers

Research shows emotions drive purchasing behaviors and decision making, but emotions are communicated 93% nonverbally, through micro-expressions, gestures, tone and body language. Self-service portals, ecommerce and email can’t create emotional connections. Digital humans can.

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