At a Glance

  • Digital transformation often requires fundamental change to business models and wholesale adoption across people and processes.
  • Leaders are becoming resilient and data driven to deliver personalized and relevant digital experiences for their customers and employees.
  • Following four key steps can help ensure your digital transformation journey is smart, efficient and successful.

Why Digital?

We are in the middle of a digital revolution where rapid technology and computing innovations continuously shape how we live, work, learn and shop.

This revolution started when organizations began converting assets and information into digital formats. Now, the race is on to fully modernize and transform to better harness the wealth of information being generated for sustained growth and competitive advantage.

Benefits of Digital

  • Improved organizational resiliency and operational speed
  • Enhanced efficiency, productivity and return on investment
  • Greater adaptability and responsiveness to changing needs for enterprise value and growth

What’s Driving Digital?

The accelerated pace changing customer needs and expectations, combined with a constantly evolving marketplace and heightened expectations for growth are all driving the need to become digital.

In a new study by NTT DATA, growing the business emerged as the number one priority for the next two years. That’s a far cry from last year’s study where 60% of respondents cited negative impacts from disruptions.

Along with this growth, institutions and businesses are developing an insatiable need for speed. In a race to stay relevant as marketplaces continue to evolve and reshape, companies are under constant pressure to get to market faster. While strategies to speed up will be unique to every organization, in this new world of flux, it’s only digital that will build an organization’s growth and fast-twitch muscles.

Successful businesses are becoming resilient and data-driven, while focusing on creating digital experiences that have lasting value for their customers and employees. There are four key levers to digital transformation success.

The Digital Transformation Levers to Success

  • Business Resilience
  • The Data & AI Advantage
  • Digital Experiences
  • Workforce Transformation

By transforming business and operating models, organizations can take back the power and control over how they respond to changes, whether it’s about dealing with the impacts of future health crises, natural disasters, or shortages, supply chain issues or more. Learn more about fortifying resilience.

With the exponential growth of data, the ability to turn it into knowledge will become a critical competitive advantage in the digital age. And for that, organizations must unlock the potential of data and AI.

While revenue growth can happen via cost saving measures, lasting business value can happen only when you build those digital experiences that earn your organization lifetime loyalty. Read more about Digital Experiences.

Cultural, social and digital technology shifts are resetting worker expectations and organizations are training their sights on a human-centric approach. Discover more about this new workforce.

Four Steps to Successful Transformation