At a Glance
Organizations are still riding the tumultuous waves caused by the pandemic, including rapidly changing customer demands, the “Great Resignation” that has triggered a war for talent, and accelerated technology adoption to fend off competitive threats.
There is no new normal, but rather changing patterns and pressures that are creating fresh waves of technology-focused disruption. Our research shows that although uncertainty should be forcing changes in strategy, most executives say they are unprepared for challenges.
Our research indicates external factors beyond market competition will now significantly affect organizational operations in the next two years.
The Innovation Index provides insights into how organizations are re-centering their priorities to drive three critical elements:
- Building organizational confidence in decision-making
- Fostering loyalty with customers and employees
- Driving performance through technology investments
The constant pressure of delivering quarterly results is challenging, but over the last year, it has required a herculean effort. No wonder most organizations are focused on improving process efficiency and productivity (57%), improving financial performance (64%) and increasing customer loyalty (66%). These ideas are the foundation for most organizations, but in unpredictable times, leaders are refocusing on these priorities to stabilize for future success.