Offering Details

Good customer service is critical to successfully growing your business, retaining customers and protecting your company’s brand. It also plays an important role in establishing and maintaining an emotional connection with your customers. Without a strong strategy and in-depth knowledge of your customers’ needs and behaviors, your business can struggle to manage and improve your customer service. To ensure a consistent experience, you need standardized customer service processes from purchase to support. NTT DATA has demonstrated success in providing innovative and value-added BPO services across customer service management. We deliver best-in-class customer care throughout the lifecycle using products and services that offer a competitive advantage in securing loyal customers and repeat business. Our Front-Office BPO solutions offer a comprehensive suite of CRM services built on our deep domain knowledge, strategic alliances, experience managing our own clients and innovative technology.

Everest Group named us a Major Contender in Customer Experience (CX) Analytics. – May 2019

Key Benefits

We have a strong understanding of global organizations and have been operating contact centers for our own clients since our founding.

  • Customer service consulting 
  • Contact center technology consulting
  • Customer experience management 
  • Business process transformation 
  • Outsourcing and offshore solutions 
  • Re-engineering and productivity improvement 
  • Omni-channel communications 
  • Customer acquisition and retention 
  • Product and technical support  
  • Offline customer engagement 
  • Multichannel CRM platform consulting 
  • Self-service consulting 

Adding AI to you call center helps you stay nimble— and it can transform the customer experience, fostering loyalty.