Retailers of all sizes are looking for ways to reduce costs and increase revenue. At the same time, you strive to continuously improve customer experience and foster loyalty. With years of experience in working with retailers, NTT DATA delivers smart Business Process Outsourcing (BPO) services help keep your registers ringing and customers happy, because they allow you to glean meaningful insight into customer trends and choices and make more informed decisions.
We help you adopt new customer-centric systems of engagement including social, cloud, analytics, and mobility. You will streamline franchisee process and reap the benefits of an analytics-driven supply chain, or create a compelling, customer-centric environment that sets you apart in the crowded retail landscape. See how our BPO solutions, tailored to your needs, will redefine the retail experience.
Everest Group named us a Major Contender in Customer Experience (CX) Analytics. – May 2019
Cultivate Customer Satisfaction and Loyalty
Retailers of all sizes are looking for ways to reduce costs and increase revenue while improving customer experience and loyalty. You also must streamline franchisee processes and improve the ecommerce experience for your customers.