IDC FutureScape: Worldwide Future of Customer and Consumer Predictions for 2022+

From paying customers for their data to deploying customer-facing smart assistants, dive into the most urgent CX technology issues and concerns that your organization must master in the next five years to achieve growth, retain customers and create customer lifetime value.

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You will learn:

  • Detailed external drivers effecting customer experience
  • Ten customer experience predictions and their impact on technology buyers
  • Guidance from IDC analysts on each prediction