Workplace Omnichannel Support
Empower employees to deliver next-level efficiency
Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.
Our services
Self-Help and Self-Service
Empower users and enhance their productivity with intuitive solutions and automation that quickly resolve common IT support requests.
Intelligent Portal
Transform the way employees communicate, collaborate and share information. We provide them with a unique and personalized experience using an intuitive portal interface.
Enterprise Search
Enable employees to easily access information from structured and unstructured data, using an intelligent search engine powered by AI.
Advanced Service Desk
Improve service-desk experience through automation, analytics and on-demand, multilingual omnichannel employee support.
Managed CX
Design, implement and optimize customer interactions across different channels and touchpoints, including cloud-connected contact center experience.
Cloud Voice for CX
Enable all your customers and employees to communicate through cloud voice services, natively integrated with your preferred CX platform.
Our impact
6.2M+
users served
87%
first-contact resolutions
65%
contacts resolved by automation
16
global delivery centers
23M+
support tickets handled annually
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Resource library
Explore the latest research, insights, guides and news on the most crucial topics in workplace omnichannel support.