Business Process Services
An AI-led approach to business processes
Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery.
Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes.
You’ll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale.
Autonomous business innovation
How agentic AI is redefining enterprise automation.
Transform your business processes with agentic AI
We partner with you to integrate and deploy AI agents that elevate customer engagement, optimize revenue and modernize your enterprise. Our solutions are cost-effective and efficient, placing the user experience and the responsible use of AI front and center.
Our services
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
Industry-Specific Processes
Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Our impact
45K+
global team members
30K
contact center professionals
600K
established contact center seats
30+
years in third-party administration
35+
years in contact centers
50+
years of healthcare experience
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
A stronger community, a more stable provider network
CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
Revenue cycle management streamlined for success
ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
Everest Group | 2025