Customer Services and Interaction Management
Redefine customer service with digital solutions
Optimize operations, enhance efficiency and boost your business performance with our tailored customer service and interaction management solutions. We keep you at the forefront of industry trends, helping your business navigate and succeed in a dynamic marketplace by applying advanced technology and market-leading expertise.
We provide exceptional customer support through ongoing innovation and superior service quality, enabling your team to focus on primary objectives. Partner with us for a progressive strategy for growth and improved customer interaction and service.
Why NTT DATA
We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.
- Enhanced customer satisfaction: Our automated QA delivers proven results like a 28% reduction in customer dissatisfaction boost in customer experience, and a 30% increase in sales.
- Customer journey management: We deliver reliable, seamless and effortless customer experiences through comprehensive solutions.
- Global and local delivery: Our exceptional team is spread across 25 countries on six continents.
- Technology-driven solutions: We leverage the latest technologies, including AI, GenAI, machine learning and automation, to provide efficient and intelligent customer support.
- Data-driven insights: We've leveraged our insights to enhance our self-serve interactive voice response (IVR), driving a 67% increase in containment rates and significantly improving customer satisfaction and experiences.
- Continuous improvement and innovation: We’re committed to continuous improvement, regularly updating our solutions to reflect the latest industry trends and best practices.
- Security at the core: Our industry-certified programs ensure a highly secure operating environment.
Our Services
Customer Interaction Management
Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 25 countries and 23 languages.
Multi- and Omnichannel Services
Experience unmatched customer interactions by leveraging our API-enabled contact-center-as-a-service (CCaaS) platform that supports seamless multi- and omnichannel communications.
Contact Center Support Services
Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.
Digital Support Services
Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.
Our Impact
45+
years in contact centers
45K+
global team members
30K
contact center team members
600K
established contact center seats
10K
managed contact center seats
25
countries and 23 languages supported
Our tools and platforms
ForeSight, our agent-assist tool, boosts satisfaction and compliance by 96%, improves annual agent retention to 97% and enhances sales by 122%. It reduces average handle time (AHT) by 90%, improves new-hire proficiency and increases quality assurance by 7%, driving overall program growth and efficiency.
Case studies
Awards and recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.
Everest Group | 2024
Ranked #13 in BPS Top 50
HFS Research |2024
Received recognition for innovative approach to customer experience with AI in EMEAL
Our partners
Resource library
the latest research, insights, guides and news on the most crucial topics in customer services and interaction management.