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Streamline operations with future-ready support

Reinvent your business support processes with our digital transformation expertise. We blend traditional business process services (BPS) with advanced business process as a service (BPaaS) and cutting-edge technologies to guide your digital transition.

We ensure your business not only adapts but excels in a changing environment, collaborating closely with you to deliver exceptional services that emphasize security, privacy, and compliance with regulations across industries.

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Our approach

Revolutionize your traditional business processes by transforming them into sophisticated digital solutions.

  • Digital transformation

    We facilitate your shift from conventional business processes to cutting-edge digital solutions, enhancing both performance and integration.

  • Scalable BPaaS solutions

    Our BPaaS solutions offer adaptable, technology-driven support that evolves with your business requirements.

  • Technology-driven optimization

    Optimize processes and improve decision-making capabilities through AI, automation and data analytics.

  • Advisory, consulting and strategy

    We evaluate the current maturity of your business services and develop customized solutions that accelerate your digital transformation journey.

Our services

Discover how our innovative, intelligent automation and GenAI solutions enhance the customer experience, cut costs and optimize administration services for increased business efficiency.

Document management

Improve data accessibility with efficient services for document handling, including digital conversion, secure storage, information safeguards and easy retrieval.

Human resources

Enhance workforce efficiency and satisfaction with a full spectrum of services covering talent acquisition, onboarding and payroll management.

Payment processing

Refine your financial operations with our solutions for fast, secure transactions and streamlined billing and reconciliation, boosting efficiency and customer satisfaction.

Supply chain management

Cut costs and boost operational efficiency with our data-driven solutions for procurement, logistics and inventory management.

Finance and accounting

Ensure financial accuracy and transparency in all aspects of finance and accounting processes, including budgeting, financial reporting and regulatory compliance.

Our impact

3K+

specialists and consultants

300+

specialists in analytics

~50%

cost reduction

1.1K+

bots in shared service functions

25+

years in mailroom and digitization

850+

clients with a 42+ NPS

Case studies

Read how companies in various industries achieved their goals by partnering with NTT DATA.

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Ensuring competitiveness by modernizing operations

Blue Cross Blue Shield of Rhode Island (BCBSRI) transformed the customer experience by consolidating IT and customer management processes on a single platform.

Read the case study
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A stronger community, a more stable provider network

CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.

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Revenue cycle management streamlined for success

ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.

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Awards and recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.

Ranked 13th globally in the BPS Top 50

Everest Group | 2024

Resource library

Explore our latest research, insights, guides and news on the most crucial topics in business support processes.

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A smarter approach to claims auditing

Ask these questions to see if an audit-as-a-service model can reduce operational costs — and headaches — for your health plan or TPA.

See the infographic

Why NTT DATA

Leverage our next-generation digital support services.

  • XLA, OKR and SLA management: We oversee experience level agreements (XLAs), objectives and key results (OKRs) and service level agreements (SLAs) to meet established performance standards.
  • Sustainable process services: We integrate ecofriendly practices with business operations for improved sustainability and efficiency.
  • Content development and training: We craft customized training materials and programs to boost employee capabilities and organizational knowledge.
  • Business intelligence as a service (BIaaS): We uncover and provide critical insights through advanced data analytics and business intelligence tools, enabling strategic, data-informed decisions.
  • Process intelligence services: We use AI to automatically gather and analyze process data, offering insights on how to improve operational excellence, automation and productivity without interrupting workflows.
  • Customer experience (CX): We improve customer interactions and satisfaction with tailored CX strategies and tools.
  • Business process automation: We apply automation technologies to streamline operations and improve efficiency.
  • AI support services: We support AI applications and machine learning models with high-quality data annotation, powered by sophisticated AI technologies.
  • Trust and safety: We maintain secure, compliant operations with comprehensive trust and safety protocols.