Delivering on Citizen Imperatives

In these challenging times, citizens are struggling to make ends meet, provide for their families and stay healthy. Now more than ever government services need to be delivered quickly, easily and conveniently—so citizens can access the services so vitally needed. Unprecedented demands on legacy systems have highlighted cracks beneath the surface. Teleworking, staffing, the inability to scale and security concerns further increase the challenges before state governments. There is no easy answer, yet we know these complicated systems need to be flexible and scalable to accommodate for changes in legislature and guidance. To accommodate our country’s social safety net, the underlying IT architecture and applications need to change.

As a world leading IT company, NTT DATA applies valuable lessons learned while tackling similar issues with complex government and commercial systems. We use a disciplined, modern approach to address the intricacies of unemployment insurance claims, wage determinations, fraudulent application unemployment insurance appeals and tax matters. We deliver better IT for optimal performance to assist in unemployment insurance and workforce program – meeting you where you need the most help — call volumes, staffing, overhaling applications or retiring a mainframe. We’re here for your citizens.

Where Do We Go From Here?

NTT DATA’s Tom Luparello sat down with GovTech to
discuss a new approach for modernizing unemployment
insurance. Learn more about the role technology plays in
this transformation.
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Our Services

Application Services & Digital Operations

Modernize applications and operations by taking advantage of the latest innovations and explore new ways of delivering citizen services.

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Consulting & Advisory

Address unique challenges to optimize operations, streamline processes, and leverage technology.

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Data Center & Hybrid Managed Infrastructure

Maximize your IT investments and establish a flexible infrastructure environment to scale, grow and innovate with our end-to-end data center services.

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Data Intelligence & Automation

Take advantage of your data with automation, advanced analytics and a scalable, secure platform.

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Dynamic Workplace

Transform your workplace to meet the changing demands of your citizens.

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Education & Training

Hand in hand with modernizing infrastructure is having workforce programs to train jobless workers-- getting them back in workforce quickly.

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Journey to the Cloud

Improve performance, gain efficiencies and reduce costs by moving your applications, data, and infrastructure to the Cloud.

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Modernization

The cracks in legacy systems are showing – NTT DATA’s modernization strategy helps future proof the systems vital to our country’s social safety net.

Security

Proactively defend your infrastructure, applications and data 24/7 with leading-edge, defense in-depth security solutions.

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NTT DATA’s Public Sector CTO Shamlan Siddiqi discusses the steps to strengthen your security program.

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NTT DATA supports 4+ million end-users and 11+ million service desk contacts annually.

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