Research Report: Intelligent banking in the age of AI

How GenAI will shape the future of payments, wealth management and fraud prevention

We wanted to look at GenAI’s impact on banks in 2024, so we commissioned research that surveyed 810 senior technology decision makers at global banks across 14 countries.

The research revealed a split when it comes to outcome-based strategies; only half of banks (50%) see it as a tool for improving productivity and efficiency. Similarly, half (49%) believe it can be used for reducing operational IT spending.

We also found that ROI is a top priority for GenAI implementations, yet banking organizations disagree on which strategies are most important – and how that is reflected across global regions. The report also dives into specific industry areas, including payments and wealth management, as well as fraud prevention.