Digital Workplace Services Powered by Nucleus
Elevating employee experience and productivity
Today’s distributed workforce needs seamless self-service options to stay productive and engaged. NTT DATA’s Digital Workplace Services, recognized as industry-leading, move beyond IT silos to transform the employee device experience, along with the productivity of field services and contact center operations.
Our impact
45%
IT Cost Reduction
30%
Improvement In User Productivity
7M+
Annual Service Desk Contacts With Automation
Use cases
Reduce Employee Device Performance Issues & Find Their Root Causes
Maintain a pulse on all network devices to detect, remediate and eliminate underlying trigger events that deviate devices from expected performance.
Forecast SLA Actuals Against Contractual Targets
Become more agile with staffing levels and activity priorities to maintain service level performance.
Simplify Employee Device Procurement
Streamline acquisition, inventory, shipping, reassignment, disposal, and billing for employee IT devices.
Optimize Field Resource Utilization
Optimize field agents’ utilization on client-facing activities.
Maintain Employee Device Governance & Compliance
Ensure employee devices remain compliant with governance requirements through triggered notifications based on pre-set thresholds.
Enable Consumer-grade Shopping Experiences
Empower employees to secure the devices they need for work via an intuitive, self-service shopping portal.
Manage Service Desk Operations
Analyze individual agents’ performance to identify improvement opportunities including faster resolutions and enhanced response quality.
Our services
Nucleus Virtual Agent
From opening a ticket, updating an issue, or getting a status update, Nucleus Virtual Agent helps employees find quick answers to common work questions in real-time.
Digital Experience Manager
Proactively monitor and analyze employees’ digital device experience to generate actionable intelligence and real-time remediation.
Utilities for Field Services and Service Desk
Scans barcodes to report inventory. Assesses operational health of on-site devices. Facilitates adoption of best practices amongst field services. Simplifies ticket status input process for field services. Assigns open ticket to resolver groups.
Storefront for Workplace
Empower employees to order exactly what they need in just a few clicks. Our secure, intuitive, and easy-to-use portal is customized to each employee’s role and work style.
Command Center for Service Desk
Visualizes comparisons between target and actual service quality and operational costs to help close the gap. Command Center’s AI and ML capabilities then generate recommended improvements.
Command Center for Workplace
Integrates ~100 separate reports containing incidents, problems, requests, changes sourced from multiple ITSM, BI and other performance monitoring tools.