12K+
Salesforce And MuleSoft Certifications
4K+
Salesforce and MuleSoft Certified consultants
20+
Years Of Partnership With Salesforce
Why Choose Salesforce?
Customer 360, Salesforce’s complete suite of products delivers sales, service, marketing, commerce and IT teams with a single, shared view of data to help nurture customer and employee relationships.
- Accelerate time to value with Salesforce’s out-of-the-box capabilities with existing data sets and platforms
- Unify and manage your customer data with Salesforce Data Cloud to enhance AI capabilities (including Agentforce) and drive better customer experiences
- Clear the clutter with efficient process redesign services and tool kits that inspire user engagement and greater realization of platform value
- Connect your application landscape with an API forward strategy with MuleSoft
Our Services
Consulting Services
We leverage Salesforce and our advanced technology platform to enhance customer engagement and experience, offering a 360-degree view of your customers. By developing and implementing strategic solutions, we address business challenges, drive digital transformation and enable superior customer-centric strategies for sustained business success.
Implementation & Integration Services
We build and integrate the entire set of Salesforce products, including Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud, Industry Cloud, Omnistudio, Data Cloud, MuleSoft, to deliver true end-to-end solutions.
Application Support & Optimization Services
We provide full lifecycle support for Salesforce, updating it to meet your changing needs, adding multiple clouds, or working to harmonize it with your surrounding CI/CD environment.
MuleSoft Services
Unlock composable connectivity and transform your business with MuleSoft’s advanced integration and automation solutions.
Agentforce Implementation
We leverage Agentforce to enhance sales and service operations by providing agents with powerful tools, data insights and AI-driven capabilities for personalized customer interactions and faster issue resolution.
NTT DATA recognized by Salesforce with two 2024 Partner Innovation Awards
We partnered with Embraer, a Brazilian aircraft manufacturer, to deploy Manufacturing Cloud, a unified solution across all business units and sites, which drove digital transformation in Repair & Asset Management, enhancing operational efficiency, customer satisfaction, and adherence to special program contractual terms.
Our customer Vodafone Espana was looking for solutions to enhance its enterprise marketing campaigns. Through NTT DATA’s successful implementation of Salesforce's Data Cloud and Marketing Cloud, the company can now deliver exceptional customer experiences, improved engagement, and increased long-term customer loyalty.
We’re a Leader in Salesforce Services
NelsonHall NEAT Report for Salesforce Services 2024
NelsonHall names us a Leader in its 2024 NEAT Report for Salesforce Services, citing our strengths in consulting, experience cloud, marketing cloud, MuleSoft, Salesforce industries and overall Salesforce services market segments based. The ranking is also based on our ability to deliver immediate benefits to our Salesforce and MuleSoft Services clients and meet future client requirements.
Featured Content
Experience the future of business with Salesforce
Expectations are changing fast. Consumers want hyperpersonalization, speed, quality and digital trust. To meet those needs, organizations across industries (like insurance, health plans and automotive) are adopting advanced technologies like AI to provide experiential interactions – and using Salesforce to build the future of business.
How Can Health Plans Use Salesforce Industries and Health Cloud to Enhance Member Experiences?
Salesforce Industries has significantly augmented the payer capabilities in the Health Cloud evolution. It has now enabled members to provide omnichannel capabilities with a rich user experience.
A More Intelligent Member Interaction
Convert routine transactions into intelligent member interactions through next-gen digital innovation. See why Salesforce Industries, combined with the power of our GIDP architecture, helps Group & Voluntary and Life & Annuity insurers build meaningful relationships.
Why Partner With Us?
A rapidly changing environment has many organizations battling for relevance with their customers, partners and employees.
We can help make you indispensable to your customers, build and maintain an engaged workforce or gain competitive advantage through your partners.
Industry Expertise
Deep domain knowledge and industry cloud expertise in manufacturing, healthcare, insurance and more. We leverage Omnistudio, out of the box business process templates and industry specific data models to simplify complex business processes with increased business agility and faster time to market.
Transform Project Discovery
Roadmap to inform decision making, reduce project scope, and achieve faster time to go live while reducing technical debt with NTT DATA OrgMD accelerator, which offers an automated tool set and scorecard that captures and grades Salesforce Org health in 10 business days
Proven Client Success
Proven cost savings, business flexibility, and access to expert advisors and leaders
You’ll stay ahead when you leverage our industry and data driven approach delivered by our team of almost 4,000 practitioners with more than 10,000 Salesforce and MuleSoft certifications.
Success Stories
Accelerate your transition to a sustainable future
NTT DATA helps you move toward your digital and sustainability goals with speed, scale and confidence – no matter where your journey lies.