Offering Details
With over two decades of Oracle Services expertise and a global network of more than 25 delivery centers and over 3000 Oracle professionals, we can provide seamless Oracle applications support, fixed fee offerings, micro implementations of new functionality and project-based implementations of new modules, Oracle SaaS implementations and managed services, and PaaS customizations and integration services. Our proven Oracle Managed Services methodology includes best-in-class service delivery processes, proprietary tools that help to reduce risk, and a philosophy of continuous improvement to help you modernize your core business systems. For Oracle legacy applications Managed Services, we drive down costs through portfolio rationalization and consolidation. Cost savings frees up dollars to re-invest into process improvements and modernization. We maintain a schedule of regular updates to stay current on the latest application images and releases and leverage our repository of platform tools and accelerators to increase optimization and performance by up to 30%. Our services include expert management of Oracle upgrades, implementations, maintenance, and support. For Oracle SaaS applications Managed Services, we provide niche skills for configuration, security, reporting and integrations as well as support for monthly patches and quarterly updates. The regular cadence of SaaS updates requires a disciplined and structured sustainment approach. Our standardized, automated testing tools smooth the quarterly resource spike and allow for reuse of test scenarios and scripts. Our Cloud Intelligent Automation tool helps to automate support functions and streamline high volume repetitive tasks enabling the support team to focus on complex and higher value work. Our services include expert Oracle SaaS configuration support, implementations, maintenance, and support. Our shared services model optimizes your ability to pay only for the expertise you need. With different delivery models to choose from, you can decide the level of onshore/offshore and fixed capacity or SLA driven services. We will design a support model that will enable you to achieve new benefits and efficiencies at a price point that is in alignment with your Total Cost of Ownership objectives.
NTT DATA is an “Oracle Excellence” award winner.
Key Benefits
Our flexible managed services model provides you with choices so you can right size your Oracle support needs.
- Partner with a globally trusted Oracle managed services expert
- Lower total cost of ownership with next generation tools that bring automation and analytics to optimize support processes
- Scale your support needs based on onshore or offshore and dedicated or shared services delivery models
- Improve efficiency leveraging proprietary frameworks, tools, accelerators and ITSM tools and processes that are embedded into each engagement
- Use testing automation to reuse testing artifacts and smooth the resource spike during regular software updates
- Increase predictability and reliability of critical business systems
- Embrace continuous improvement to enable higher service delivery to business users