ServiceNow: The Common Services Data Model Demystified

Why is a robust CSDM design important when implementing ServiceNow? In this hourlong webinar, experts discuss improvements in the Common Services Data Model and how to avoid problems with Applications Performance Management. Our panelists look at how CDSM can address these problems and also offers a deep dive in understanding what you can and can’t expect from your CDSM.

What You'll Learn

  • The CDSM evolution
  • CDSM problems you might be experiencing today
  • How you can benefit from CDSM 2.0
  • Real world examples of where you can start: crawl, walk, run