Delight Insurance Customers Through a Simplified Experience

Make plans to watch “Delight Insurance Customers Through a Simplified Experience”, a webinar exploring optimized customer experiences.



On Demand



Insurance carriers stand at a fork in the road: either improve their traditional legacy systems or re-create the insurance model from a customer-first lens.

The modern insurer goes beyond the basics. They proactively surprise customers throughout their journey using data and intelligence to personalize experiences, embedded financial services and insurance products, interconnected companies that enable new distribution channels, and agility needed to rapidly respond to market and consumer demands.

Make plans to watch this insightful webinar, where experts will demonstrate why a simplified experience requires core competencies like widespread automation, data monetization, paper-free processes and the reduction of manual interactions with the option for human touchpoints.

What You’ll Learn:

  • Why insurers are reworking customer experiences to be more purpose-driven
  • How to deliver a secure experience that establishes digital trust
  • What tools and strategies best support the simplification of end-to-end experiences
  • How insurers are promoting organizational change to scale new technologies

Register For The Event 

Our Speakers

Lisa Woodley

Lisa Woodley has spent 20 years bringing technology and business together to design new experiences. As VP of Customer Experience for NTT DATA Services, Lisa brings the human perspective to technology innovation to create digital experiences that elevate brands and drive business value. Lisa was a Computerworld Top 100 Technology leader in 2017 and is a Women in IT Digital Leader of the Year finalist in for 2020. In addition to her role at NTT DATA, she is an adjunct at Rutgers University where she teaches User Experience Design as part of their Masters of Business and Science program.

Henry Wright 240x240
Henry WrightChief Experience Officer, Truist Insurance
Henry is currently accountable for the organization's client experience goals across all business operations, as well as the firm's data, analytics, AI, and machine learning business strategy.
Ronak Doshi
Ronak DoshiPartner, Everest Group
Ronak is a partner in the technology practice covering digital transformation and applications, leading global Banking, financial services, and insurance industry research and vendor evaluation.
Tom Ford
Tom FordHead of Insurance Consulting, NTT DATA
Tom focuses on innovation and helping industry leaders prepare for the future of insurance.