How to Own the Customer Experience in 2022

NTT DATA presents the “How to Own the Customer Experience in 2022” webinar, a live event exploring how the insurance industry can address changing customer needs and hyper-personalization.


On Demand



It’s easy to get distracted in today’s changing insurance landscape, but there’s only one question you should focus on―how can you own the customer experience in 2022?

A panel of industry experts shared perspectives on how you can choose the right priorities, investments and partnerships essential to own the customer experience.

Watch a 60-minute discussion where you’ll discover what’s stopping insurers from meeting new customer expectations—and how you can change that now.

What You’ll Learn

  • How leverage a data surplus into valuable customer insights
  • How to liberate data from silos and drive hyper-personalization
  • Why customers expect more from interactions with insurers
  • What industries are succeeding at elevated CX, and where insurers are lagging

Register For The Event 

Our Speakers

Mercedes Concepcion Gray headshot
Mercedes Concepcion GrayHead of Strategy & Growth, NTT DATA

Mercedes is the head of growth and innovation for NTT DATA's Global Insurance Digital Platform in the life and annuity industry. With over 30 years of consulting experience on the service provider and carrier sides, she has received honors for her ability to solve today's toughest business and technology challenges.