Data-Driven Digital Experiences: How to Turn Customers Into Your Biggest Fans

Events /Data-Driven Digital Experiences: How to Turn Customers Into Your Biggest Fans

On Demand

Watch Lisa Woodley, NTT DATA vice president of customer experience, moderate a lively panel of customer experience experts who share predictions, best practices and lessons learned through the lens of business, marketing and technology—all applied to your industry.

You will get insights from:

  • Moderator Lisa Woodley, NTT DATA, CX VP
  • IDC Program VP & Analyst, Alan Webber
  • Penske Entertainment Corp. President & CEO, Mark Miles
  • INDYCAR Vice President of Marketing | Brand Marketing Executive, SJ Luedtke

Our Speakers

Lisa Woodley headshot

Lisa Woodley

Vice President of Customer Experience


Lisa Woodley has spent 20 years bringing technology and business together to design new experiences. As VP of Customer Experience for NTT DATA Services, Lisa brings the human perspective to technology innovation to create digital experiences that elevate brands and drive business value. Lisa was a Computerworld Top 100 Technology leader in 2017 and is a Women in IT Digital Leader of the Year finalist in for 2020. In addition to her role at NTT DATA, she is an adjunct at Rutgers University where she teaches user experience design as part of their Master of Business and Science program.

SJ Luedtke

SJ Luedtke

VP, Marketing


SJ Luedtke is vice president of marketing, leading vision and strategy for the NTT INDYCAR SERIES and Indy Lights brands. She’s delivering a fresh perspective to the sport, focused on developing and engaging a new generation of race fans.

Alan Webber Headshot

Alan Webber

CX Analyst


Alan Webber is program vice president for digital strategy and customer experience at IDC where he leads the customer experience research program. He focuses on the impact technology changes have on customer engagement, digital transformation of the customer experience, and the impact of algorithms and analytics.

Mark Miles Headshot

Mark Miles


Penske Entertainment

Mark Miles is president and CEO of Penske Entertainment, which includes Indianapolis Motor Speedway, INDYCAR and IMS Productions. His organization is a subsidiary of Penske Corporation a leader in global transportation, automotive and motorsports.