A UK-based hospitality company with properties in more than 100 countries — making it one of the world’s leading hoteliers — strives to transform loyalty and protect the planet. Its IT group, encompassing more than 15 different hotel brands, needed to optimize the way it manages thousands of projects for more than 50 departments enterprise wide.

The company worked with NTT DATA to leverage Decision Architecture, a decision-driven analytics framework that goes beyond traditional analytics to make data more visual, actionable and valuable.

Business Needs

With an abundance of projects and limited resources, the company sought a better way to manage IT projects across properties, departments and projects. To effectively serve its internal customers, teams had to fully leverage 1,250 available personnel as well as anticipate upcoming demands to ensure the right resources were available when needed.

The client needed better insights into project demand, project status, resource allocation and team utilization to make more informed decisions and deliver maximum impact from limited IT resources. NTT DATA’s Decision Architecture proved to be the ideal solution to its challenges.


$2.1B annual CapEx and OpEx supported per fiscal year
2K+ IT projects supported via analytics that:
  • Tracks pipeline status, financials and resource capacity
  • Creates detailed business requirements
  • Aligns IT resources to priority projects


Combining insight and foresight

Decision Architecture, NTT DATA’s proprietary decision-driven analytics framework, enabled the hotelier to turn data into action and action into measurable results.

NTT DATA worked with the client to understand:

  • Ongoing and upcoming projects
  • Type of resourcing required for those projects
  • Which parts of the organization have available resource capacity
  • Where to increase/decrease utilization to better align skills with project needs

Through the Decision Architecture process, the team was able to create detailed business requirements, which resulted in visual dashboards capable of providing drill-down insight into the project pipeline, resource capacity and allocation.

Productivity in sync

The IT team is now able to make decisions to effectively balance — and rebalance — its project load to optimize resources and efficiently serve internal partners. Today, PMO dashboards track pipeline status, financials, and resource capacity and demand across more than 1,250 resources, 15 enterprise organizations, and 58 distinct departments. These dashboards track and provide insights into an average of approximately $2.1 billion in annual capital expenditures and operating expenses per year.

About the case study

A leading global hospitality company worked with NTT DATA to improve the management of IT projects and resources using decision-driven analytics.


Travel & Hospitality


United Kingdom

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