Transforming End-User Services into a Dynamic Workplace

Blog /Transforming End-User Services into a Dynamic Workplace

NTT DATA Services Public Sector CTO Shamlan Siddiqi discusses important considerations for the future workplace

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 NTT DATA Services CTO Foresight Vlog DWA

Recent events have caused many to rethink the way we deliver services. The shift to telework and the virtual desktop caused many technologists to quickly adjust to accommodate a 100% remote workforce. Now, several months later, we are all thinking about what the future workplace might look like, we are re-imagining and reexamining old paradigms to accommodate the new normal and determine the future state across the public sector.

In some cases, the global pandemic revealed chinks in the enterprise armor — systems sorely in need of modernization; service, incident and problem management systems not set up to respond to the demands of a remote workforce and asset management challenges, as organizations swiftly enabled work from home.

How do we evolve end-user services to accommodate the dynamic workplace of the future? We have created a game plan for focused transformation that considered automation and new technologies to enable a future ready environment — a dynamic workplace.

Learn more about NTT DATA Public Sector Services.

Post Date: 6/22/2020

Shamlan Siddiqi - NTT DATA Shamlan Siddiqi

About the author

Shamlan Siddiqi is CTO for NTT DATA's Public Sector Business Unit. Previously, Shamlan successfully lead the Digital Experience Practice in both top line and bottom line growth year over year and against AOP. He is a results-oriented leader with an extensive track record developing and leading the implementation of innovative solutions and strategies and building and motivating high-performance teams. He is a published author and speaker, and holds a Master’s degree from the George Washington University.

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