Gear Up for Greater Remote Work and Collaboration

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NTT DATA Services DWA Survey Blog

As we look to predict which habits will rise and fall in a post-pandemic world, it doesn’t take a crystal ball to see that working from home is here to stay. In a recent pulse survey conducted with Dynata, our research revealed that 85% of U.S. employees currently working from home would like to continue doing so at least one day a week, even after the pandemic subsides. At this time, I would place my bet on the former.

As explained by Charles Duhigg in his book The Power of Habit, any habit has three aspects — a cue, a routine and a reward. Bring them together, and you end up with a repeating trait that plays out almost on autopilot. Let’s examine working from home through this lens.

The unprecedented impact of the COVID-19 pandemic has provided the cue for those organizations who could adopt Work From Home (WFH) on a massive scale. After resolving initial technical obstacles, many employees and organizations settled into a routine. And, as the adage goes, any change occurring over an extended period becomes a habit.

In terms of rewards, many remote employees report impressive work-life benefits. Our survey found that nearly half of all employees (48%) experienced greater flexibility, 38% felt they have more time to focus and 34% appreciated not losing time to commutes back and forth to work.

According to the U.S. Census Bureau, the average, one-way commute time is 26.1 minutes. For a full-time, 5-day-a-week job that adds up to 4.35 hours of weekly drive time, and more than 200 hours per year.

As many of my formerly office-bound teammates attest, (often during Microsoft Teams or Zoom calls), working from home is not without its challenges. 35% of those surveyed cited experiencing more distractions while working remotely, 31% preferred face-to-face interactions, and 29% experienced technology challenges.

Double-clicking on remote work challenges, 42% felt their employer had not given them the necessary training needed to use collaboration tools (such as Zoom, Microsoft Teams, Skype, and Slack to name a few). Nearly 40% felt their company didn’t have the right culture for working from home, and 38% believed their company lacked the necessary security.

Despite its challenges, an overwhelming 83% of those we surveyed said that being able to work remotely will be an important consideration for their next job opportunity. Clearly, WFH is here to stay — at least to a greater degree. Those organizations that address the cultural and technological friction inherent in WFH stand to gain ground on their competition now and in the future.

As a leader in workplace services, NTT DATA can help you address your immediate workplace challenges and better prepare for what’s next. Find out how our secure, cloud-powered Dynamic Workplace accelerators solutions can help your organization adapt to this new habit.

 

DWA-remotework-survey-infographic

Download our Remote Work Survey infographic

 

Post Date: 7/2/2020

Erik Jost, NTT DATA Services Erik Jost

About the author

Erik Jost is the CTO of Dynamic Workplace for NTT DATA. Focused on driving employee empathy conveyed through innovation, he brings the latest technologies to the forefront to help solve complex IT problems. His expertise ranges from physical workplace solutions, Device as a Service, Unified Communications and Video Collaboration, to AI and Machine Learning. Erik is passionate about providing simple and robust employee engagement and enabling the best possible user experience to drive business value.

Prior to his current role, Erik has held positions not only in the solutioning and design of modern technology practices, but also in the delivery and operations of large-scale digital transformation. A resident of Southern California, Erik enjoys his free time with his wife and four children. He enjoys the outdoors hiking in the Santa Monica mountains with his family and watching his children play ice hockey.

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