Global Field Services
Platform-driven services with real-time visibility
From edge to core, your critical infrastructure demands reliable, standardized on-the-ground support. Fragmented field support processes cause delays and unpredictable downtime.
NTT DATA’s Global Field Services (GFS) connect you with certified engineers and parts across 165 countries, supported by a 24x7 centralized command center. Our AI-powered platform orchestrates dispatch, logistics and onsite execution, while centralized governance and multidimensional live updates provide end-to-end service transparency.
Whether you need a single break/fix request or a complex multisite rollout, our reliable, streamlined services minimize downtime, elevate experiences and keep your business moving.
Our approach
We use a standardized, AI-powered five-step framework for fast resolution and consistent service quality, every time.
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Set up
We start with seamless, data-led onboarding that maps your sites, assets and skills so our teams are ready before Day 1.
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Orchestrate
We validate the scope, confirm site access and the best-fit field engineer, and reserve the right parts to avoid delays.
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Dispatch
Our engineer arrives (on time!) and follows standardized runbooks, supported by remote-assist tools and real-time milestone updates.
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Monitor
You get live updates on progress, SLA adherence and any exceptions, so you always know what’s happening on the ground.
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Assure and improve
We review each engagement, resolve gaps and update playbooks — continuously improving service quality for smoother dispatches in the future.
The CIO Agenda: Maximizing technology investments
Is your technology stack fueling growth or quietly draining value? Global IT leaders unpack how to turn underused software and aging hardware into strategic assets. This fast-paced session provides real-world insights for CIOs navigating complexity, cost and innovation pressure.
Service features
We’ve built a mature, scalable and repeatable ecosystem—ready to activate initiatives across any technology, line of business or geography.
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Real-time visibility
Multidimensional AI live updates show tickets, insights, performance and trends in one view.
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Zero-touch assignment
AI engines pick the best engineers, based on skills and location, from our global database.
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AI sentiment analysis
Real-time sentiment signals from service interactions help you prioritize issues, prevent escalations and improve the user experience.
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Omnichannel collaboration
Chat, voice and mobile channels connect teams for faster responses and seamless updates.
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Chat, voice and mobile channels connect teams for faster responses and seamless updates.
Unified orchestration from our central command center ensures always-on coordination and end-to-end control.
Why NTT DATA
Excellence
The only partner delivering full-stack IT modernization for accelerated AI transformation.
Reach
24×7 support in 14 languages across 165 countries, with expertise in50+ technologies.
Success
Trusted by 6,000+ organisations worldwide for IT operations.
Scale
Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.
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