NTT DATA Named Among The Top Five Service Providers Delivering Superior Value in Everest Group’s Salesforce Pulse 2024

Company Recognized for its Domain Expertise and Depth of Knowledge

TOKYO – December 11, 2024 - NTT DATA, a global digital business and IT services leader, today announced its recognition by Everest Group as one of the top five service providers delivering superior value to enterprises globally, in its Salesforce Pulse 2024 report.

The assessment includes insights from 60 interviews with global businesses, and evaluated 24 leading global service providers delivering Salesforce services. The report analyzed the value delivered for enterprises across key parameters, including client satisfaction, transformational proof points and awards and recognition. This criteria helped identify the top five providers delivering the best business outcomes and value through Salesforce services.

“NTT DATA has demonstrable proof points for transformations in Salesforce services, with a strong focus on delivering services to BFSI, manufacturing, and E&U enterprises, alongside providing credible expertise in Sales Cloud, Service Cloud, and MuleSoft. It has achieved high customer satisfaction scores, driven by high domain and technical expertise. It is a preferred partner across the buyer spectrum, both SMB and large enterprises. This collectively has helped NTT DATA position as one of the top five service providers, delivering superior value for Salesforce services in Everest Group’s Salesforce Pulse 2024: Top Five Service Providers Delivering Superior Value report," says Yamohiadeen AS, Practice Director, Everest Group.

Enterprises identified NTT DATA as one of the top five global service providers delivering superior value based on several factors. These include its domain expertise, account management, and its pricing and commercial flexibility. The report also highlighted enterprise satisfaction with these provider’ industry-specific offerings, Organizational Change Management (OCM) capabilities and innovative IP, solutions and thought leadership through different phases of the Salesforce engagement.

“We’re honored to be recognized among the top five service providers in the Salesforce Pulse 2024 report,” said Hiroshi Tomiyasu, Head of Technology Consulting & Solutions, NTT DATA. “Whether it’s automating workflows, maximizing the value of customer data, improving customer engagement strategies or enhancing sustainability initiatives, our deep industry insight and technological expertise helps enterprises achieve better business outcomes. With a partnership lasting more than two decades with Salesforce, Everest’s acknowledgement highlights our dedication to empowering enterprises to overcome increasingly complex business challenges.”

Read the full report here.

About Everest Group

Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com