NTT DATA Ranked No. 4 in HFS Research’s Top 10 Healthcare Service Providers Report

Company places in winners circle for second straight year, based on strength of its Healthcare Provider experience, ability to leverage emerging technologies

TOKYO – March 12, 2021 – NTT DATA, a global digital business and IT services provider, today announced the company is ranked No. 4 and is included in the Winners Circle in the HFS Research Top 10 Healthcare Service Providers report, for the second year in a row. The report is a comprehensive analysis of healthcare service providers that assesses their service capabilities and innovation strength.

In addition to being ranked No. 4 overall, NTT DATA placed No. 2 for Healthcare Provider Experience, No. 3 for Leveraging Emerging Technologies, and No. 4 in four categories: Size, Scale and Growth; IT Services Execution; Overall Execution; and Innovation Investment and Ecosystem. The company was recognized for its aggressive investments in R&D; its ability to successfully scale automation initiatives; and the maturity of its capabilities in claims administration, member management, and health and care management.

HFS singled out NTT DATA’s excellence in “industrializing the Triple-A Trifecta (automation, analytics, AI) to drive better healthcare outcomes.” The report highlighted NTT DATA innovations including COVID Lens, an interactive COVID-19 screener to help the public anonymously self-screen for the novel corona virus. Also commended was NTT DATA Nucleus for Healthcare, an integrated digital health accelerator that provides a unified patient experience and clinician engagement through personalized communication, consolidated clinical and financial data, and predictive analytics.

"NTT DATA is industrializing the triple-A trifecta of automation, analytics, and AI to drive better healthcare outcomes – from chronic disease prediction to unified patient experience.” said Saurabh Gupta, President, Research and Business Operations, HFS.

“As the healthcare industry manages its way through the pandemic, we’re working harder than ever to help our clients create better digital experiences for patients, physicians and clinicians,” said Kaz Nishihata, Senior Executive Vice President & Representative Director, NTT DATA.

“In response to the pandemic, healthcare digital transformation has accelerated at a rapid pace. But it goes beyond virtual care and remote monitoring. Through the power of automation, analytics and AI, we are enabling a true end-to-end digital health platform that provides a more personalized, holistic experience for consumers while streamlining clinical and business operations,” said Shashi Yadiki, President of Health Plans for NTT DATA Services. “Our team is honored by HFS Research’s recognition of NTT DATA’s advanced healthcare solutions, which give health plans and providers the tools they need to collaborate and thrive in the new value-based economy.”

The HFS Top 10 Healthcare Sector Service Providers report examines the role service providers play in the dynamic global healthcare industry. HFS Research assessed and rated the healthcare-specific service capabilities of 18 service providers across a defined series of innovation, execution, and voice of the customer criteria.

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About HFS Research
HFS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. HFS serves the research and strategy needs of business and IT operations leaders across finance, supply chain, human resources, marketing, customer management, and core industry functions. HFS provides detailed and thoughtful analyst coverage of the various areas that impact successful business outcomes, namely, process automation and outsourcing, global business services frameworks, mobility, analytics, and social collaboration. HFS also focuses heavily on talent acquisition, development, and motivation strategies. HFS applies its acclaimed crowdsourced Blueprint Methodology ™ to evaluate the performance of service providers in terms of innovating and then executing against those business outcomes.


NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. Visit us at

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