Herndon, VA – March 7, 2019 – NTT DATA Services Federal Government, a public sector subsidiary of NTT DATA Services, a recognized leader in global technology services, today announced the company won a five-year contract with the National Institute of Allergy and Infectious Diseases (NIAID) for up to $60 million.
NTT DATA will provide IT service desk and field services support to the NIAID Office of Science Management and Operations. NTT DATA will also provide NIAID a wide range of day-to-day general and specialized IT management services that will help advance the agency’s mission of leading research to understand, treat, and prevent infectious, immunologic and allergic diseases.
“This contract will allow us to deliver the latest innovations and technologies to NIAID with very low transition risk,” said Tim Conway, president, public sector. “We are committed to our long-term partnership with NIAID and bringing industry best practices to them that continue to drive performance improvements and efficiencies.”
NIAID previously partnered with NTT DATA beginning in 2013 for help desk and field services support. Over the last five years, NTT DATA’s service delivery enabled NIAID to improve customer satisfaction, response times and first contact resolution, as well as reduce call-handling times.
NTT DATA Services has more than 3,000 professionals in the U.S. serving federal, state and local governments, and public sector contract vehicles. To learn more about IT Service Desk and Field Services support, visit NTT DATA’s website.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.