State of Texas: Department of Information Resources

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State of Texas: Department of Information Resources

DBITS: Deliverables-Based IT Services Contract DIR-TSO-4138

NTT DATA holds several contracts with the State of Texas through the Department of Information Resources DIR Cooperative Contracts Program.


This DIR Cooperative Contracts Program allows customers to purchase items directly from a DIR-contracted vendor. Customers contact the vendor for product and pricing information. They also send their purchase orders, with the DIR contract number, and payments directly to the DIR Cooperative Contracts Program vendor, not to DIR. This streamlines the order process so customers receive their products/services quickly. DBITS is a DIR Cooperative Contracts Program contract, so you can go directly to us for your turn-key projects.

Services Offered

  • Application Development
  • Application Maintenance and Support
  • Enterprise Resource Planning (ERP)
  • Independent Verification and Validation
  • IT Assessments/Planning
  • Project Management
  • Technology Migration/Upgrade

Service Specifications

Application Maintenance and Support

Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

Enterprise Resource Planning (ERP)
ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are modularized and generally highly configurable.

Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

Project Management
Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, Third Edition or most recent.

Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools or using Vendor’s own proprietary tools and processes to manage a project.

Technology Upgrade/Migration and Transformation
Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Information Technology Assessments and Planning
IT Assessments and Planning may include IT effectiveness, maturity, governance, project management and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Tactical planning may require that actionable plans and roadmaps be provided.

Examples of included services: IT assessments, including enterprise architecture; staff knowledge, skills and abilities (KSAs) assessments; and strategic and tactical planning.

Application Development
Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.

Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Independent Verification and Validation (IV&V)
Verification and Validation are independent procedures that are used together for in-depth analysis by checking that a product, service, or system meets requirements and specifications and that it fulfills its intended purpose.

Examples of included services: validation of software design to meet system needs/requirements; traceability of safety critical requirements; design analysis of selected critical algorithms; and code analysis of mission-critical software components.


Instructions For Obtaining Quotes & Placing Purchase Order
1. A customer identifies a need for deliverables-based services within one of the Deliverables-Based IT Services Contracts Services Offered.
2. Customer creates a Statement of Work (SOW) for release to vendor(s). The SOW must be complete, signed by an authorized representative of Customer.
3. The SOW must be in the form contained in Appendix C – Statement of Work.
4. The Customer sends the Statement of Work to NTT Data Contact Person for that Service Offering.
5. NTT Data submits a Response to the Statement of Work with fixed prices based on deliverables.
6. Once the Customer selects NTT Data, they simply issue a Purchase Order to NTT Data referencing the DBITS contract number and the project can begin upon acceptance of the Purchase Order. Each Statement of Work will describe the deliverables, the acceptance criteria for the deliverables and the service levels.

NTT DATA Contact Information

Chris Hollis 
3500 Jefferson St, Suite 320 
Austin, TX 78731 

DIR Contract Number

DIR Information and Communications Technology (ICT) Cooperative Contracts program

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