ServiceNow Knowledge 2026

ServiceNow Knowledge is an annual event bringing together global leaders and innovators to explore the latest trends on how to put AI to work. Hosted in Las Vegas, the event features keynotes, hands-on labs, breakout sessions and networking opportunities designed to inspire attendees at every level.

We are thrilled to be a Platinum Sponsor. Join us to explore how NTT DATA is accelerating the future of service operations.

Our speaking sessions

Human-centered digital transformation in life sciences

May 5 | 4:30–5:00 PM | Wynn – Mouton 2

Alcon and NTT DATA leveraged the ServiceNow® AI platform to elevate employee experience alongside digital workflows across HR, IT and facilities — harmonizing human and digital work in a highly regulated life sciences environment. Learn how a global experience platform balanced enterprise governance with local needs, overcame change management barriers, and delivered measurable gains in adoption, productivity and cost efficiency. Gain practical lessons on stakeholder alignment and scaling transformation.

• Monica Blandin, VP – ServiceNow Practice, NTT DATA North America
• Ashish Sonone, Senior Director, Enterprise Service Management & PMO, Alcon,
• Hemanthraj Ganesh, Senior Director – ServiceNow Practice, NTT DATA North America
• Ram Mohan, Digital Consulting Senior Manager — ServiceNow Practice, NTT DATA North America

Your AI galaxy is expanding — Are you in control?

May 6 | 2:00–2:15 PM | Expo Theater 2

AI is entering every workflow, every function, every decision path. Most organizations are racing to rapidly expand their AI galaxy. Few are preparing to control it. ServiceNow® leaders must now step beyond service operations and define how AI behaves across the enterprise. You are uniquely positioned to become the guardians of AI governance, visibility and sustainable adoption. In this session, NTT DATA shares a practical framework for moving from ITSM to AI-integrated service management.

• Christopher Gabriel, Executive – Head of Marketing & Innovation UK&I, NTT DATA Business Solutions

Studio interview: Are your employees outpacing AI strategy?

Available on demand to registered attendees

AI is no longer just an IT initiative – employees are taking the lead. Across organizations, staff are using AI tools to automate tasks, generate insights and boost wellbeing. But this “Bring Your Own AI” trend is creating headaches for CIOs, from governance and security risks to integration and compliance challenges. NTT DATA reveals how businesses can empower employees, harness AI safely and build responsible governance – drawing on their own experience as a major user of ServiceNow® AI internally to manage, scale and govern AI effectively.

• Christopher Gabriel, Executive – Head of Marketing & Innovation UK&I, NTT DATA Business Solutions