AI-powered CX with Amazon Connect
AI-powered customer experience solutions
Customer expectations are rising fast, and contact centers need to keep pace. Through a new Strategic Collaboration Agreement with AWS, NTT DATA is bringing advanced, AI-driven capabilities to contact centers worldwide with Amazon Connect.
Managed customer experience (CX) for Amazon Connect
In today’s competitive market, customer expectations are evolving faster than ever, and contact centers must evolve, too. Through our newly announced Strategic Collaboration Agreement with Amazon Web Services, NTT DATA is delivering next-generation, AI-driven contact center capabilities with Amazon Connect as a secure, composable and scalable CX platform.
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Managed CX
Our Managed Customer Experience (MCX) for Connect service is a modular, industry-aware platform that combines our decades of CX expertise and managed services capabilities with Amazon Connect’s proven cloud-native architecture. From voice and digital channels to intelligent routing, analytics, predictive service and seamless integration with your business systems, MCX amplifies agility, performance and personalization.
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AI-powered CX, elevated with Amazon Connect
NTT DATA and AWS can deliver AI-centric contact center solutions globally, helping you modernize CX operations and accelerate time to value. With this collaboration, you can expect faster deployment, richer insights and improved metrics — such as lower average handle time, stronger first-call resolution and greater customer satisfaction.
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Strategic partnership
As your strategic partner in CX, NTT DATA can offer advisory, implementation, delivery and service management solutions globally. Powered by AI and built on Amazon Connect, the future of CX is here.
Related insights
Our impact
35+
years of CX and contact center solutions and services
2,100+
global CX clients
Global
capability and presence
Capitec’s contact center takes to the cloud with Amazon Connect
NTT DATA migrated two critical call centers — supporting over 600 agents — in just five days, with extensive platform integrations, agent training and improved monitoring and visibility.
Our services
Advisory Services
Transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.
Implementation Services
Our comprehensive project-based implementation services, cover assessment, planning, testing, integrations, onboarding and transitions.
Managed Services
Bridge skills, knowledge and capability gaps to improve CX management and exceed customer expectations in a highly competitive landscape.