A leading healthcare organization could not afford to disrupt hiring practices when the COVID-19 vaccination became available — but it also needed attestation from new hires.

The company partnered with NTT DATA to develop a tool to track the vaccination status of new employees. Already on a ServiceNow roadmap, this organization was confident that the NOW platform was the right place to solve this challenge.

Business Needs

When vaccinations against the COVID-19 virus became available, employers had to react quickly. A state healthcare organization implemented a new enterprise policy requiring employee vaccination against COVID-19 (or proof of an approved declination).

The pressure was on; the company had only two weeks to adjust its hiring process to ensure new employees met the new requirement. With a solution in place to track proof of vaccination for existing employees, it lacked a tool to accommodate users who were not yet in Active Directory as team members.


  • Jumpstarts use: The attestation tool was ready to go after a seven-day sprint
  • Determines candidates’ vaccine status without being overly intrusive into personal lives


The healthcare company’s IT team reached out to NTT DATA on a Friday afternoon to discuss potential solutions within their current environment.

On Monday morning, a team of technical consultants were assigned to the project. They began gathering requirements the following day. Three days later, they had a drafted solution built, with a final solution completed the next week. In short, a testable product was delivered in less than seven business days.

Key takeaways for a successful implementation

Ongoing communication and a strong client partnership were crucial to the project’s success, allowing the delivery manager to turn a conversation into a solution in production in just two weeks.

Clear requirements were another integral success factor for delivering the solution in such a condensed timeline. The company’s specific stipulations for what it needed made it easy to visualize a solution, streamlining requirement gathering and solution planning.

Charging ahead and caring for employees

With NTT DATA’s skilled ServiceNow team, the company was able to quickly adjust hiring processes to meet this new requirement. This healthcare facility can manage the intake and repository of new hire vaccination or declination records via email, leaving its HR team available to focus on better-serving new hires and existing employees alike.

Future ServiceNow plans

As an existing client, this healthcare group is deploying Discovery and has plans to implement Service Mapping shortly thereafter. The company already has IT Service Management (ITSM) capabilities in place, including Problem, Major Incident Management and Service Catalog. Working with NTT DATA for an overall ServiceNow guidance program focused on (re)implementing what it owns today, the company plans to re-align with ServiceNow’s out-of-the-box functionality. It’s also implementing Governance, Risk and Compliance (GRC), Vulnerability Response and Security Incident Response modules.

With a strong platform foundation and an expanded vision for the future, this company is making key moves to adopt ServiceNow as its go-to enterprise tool. Having enough success within its organization, this client now views ServiceNow as a first stop to solve problems, as demonstrated by this unforeseen project.

About this case study

A state healthcare company worked with NTT DATA to leverage the ServiceNow platform and support COVID-19 vaccination attestation for new hires.




United States

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