Leading with empathy: Building a supportive and engaging workplace

Leadership is about inspiring others through actions and creating a positive impact. My nearly two-decade journey at NTT DATA embodies these principles. From starting as a Senior Manager in Delivery to transitioning into my role as the Lead Human Resource (HR) Business Partner for Applications, Business Processing Outsourcing (BPO), and Configured Platform globally, it's been an experience filled with learning and meaningful connections.

My transition into HR wasn't planned, but it felt natural. HR is a dynamic and constantly evolving function, involving people who are diverse and ever-changing. Its essential role in an organization’s success attracted me early on, and I embraced the challenges and opportunities it presented. And helping business through people and talent management has been both fulfilling and invigorating.

As a leader in the organization, I feel everything starts at the top. The behavior, results, and commitment we expect from our team must first be demonstrated by us. Leading by example is crucial; when leaders believe in the company’s goals and show it through their actions, it inspires employees to contribute effectively. We ensure this by promoting open dialogues, celebrating unique perspectives, and recognizing contributions across all levels.

Creating a thriving work environment

I believe a fully engaged workforce drives innovation, creates a positive workplace culture and helps us remain agile. From the outset, I have noted that NTT DATA has implemented programs that aims at enhancing employee satisfaction. The company’s Buddy Program helps new hires navigate the company, its learning and development programs and career progression initiatives support the growth of our employees. Programs such as Management Excellence Program, Advancing Leaders Program, Elevate, and Senior Leader Mentorship Program prepare our team members for the next level in their careers.

In October 2024, we established a Generative AI (Gen AI) Talent Development Framework aimed at training approximately 200,000 employees globally and developing 30,000 experts. This framework is structured as a global standard with multiple levels of Gen AI expertise, designed to rapidly and efficiently cultivate a highly skilled workforce capable of leveraging GenAI technology. These initiatives underscore our commitment to nurturing talent and providing team members with the tools and opportunities necessary for professional growth and success.

Aside from this, NTT DATA ensures that its team members remain committed and motivated through its employee engagement activities. Our Unplugged and Stronger You programs regularly conducts different activities to enable team members to showcase their talent and earn recognition globally. Regular employee surveys help gauge satisfaction and identify areas for improvement. To support work-life balance, NTT DATA offer flexible work hours and an Employee Assistance Program.

Embracing the future of work

I firmly believe that hybrid work models represent the future. To sustain and be successful, we must provide our employees with the flexibility to work where they are most productive. Our commitment is to make flexibility work for our employees based on their needs and the needs of our customers, while maintaining our culture. The work routine we follow must align with our clients' needs, ensuring we continue to deliver exceptional service and value.

Maintaining a strong and consistent company culture as we grow is another priority. Keeping our clients and employees at the center of everything we do is the key. Effective communication is crucial for building connections and fostering a healthy culture. By staying connected and transparent, we can uphold the values and culture that have made NTT DATA a great place to work.

Being a leading technology company, NTT DATA has significantly enhanced its HR practices through innovation. From hiring to data analytics, the tools we leverage today have transformed the way we function and achieve our organization’s goals. Embracing these advancements allows us to streamline processes, make data-driven decisions, and ultimately support our employees better.

Excited about the possibilities

I feel I’ve grown not just professionally but personally as well. When not working, I enjoy spending time with my friends and family and exploring offbeat travel destinations. I also have a passion for exploring new cuisines, which has become a hobby.

As we navigate the future of work, I’m excited about the possibilities that lie ahead. Leading with empathy, fostering innovation, and creating a supportive environment are not just aspirations—they are the guiding principles that drive us forward at NTT DATA.

To those seeking a workplace that values growth, collaboration, and innovation, I encourage you to explore the opportunities here. Together, we can create a brighter future, one step at a time

At NTT DATA, we’re building a workplace where your ideas matter, and your contributions make an impact. Visit our careers page to explore how you can be part of this journey.