Introduction to the Now Value Methodology and Digital Customer Success Center

ServiceNow Quebec is live. Let’s take the opportunity to look beyond individual product elements.

For nearly a decade, ServiceNow has been distinguished for being a technology platform with deep business advisory. The platform is also recognized for its understanding that optimizing business processes goes far beyond technology upgrades.

So, what else is new in ServiceNow?

For nearly a decade, ServiceNow has been distinguished for being a technology platform with deep business advisory. The platform is also recognized for its understanding that optimizing business processes goes far beyond technology upgrades.

Now value methodology and digital customer success center

Successful transformation requires more than a strategy. It happens when great vision and execution come together across your organization. That’s why ServiceNow created Now Value, a proven methodology to realize success with the ServiceNow Platform Within the Digital Customer Success Center you’ll be able to explore the Now Value Methodology alongside a myriad of up-to-date resources such as:

• Playbooks: Get specific instructions and best practices from the most successful customers of ServiceNow.
• Checklists: Discover step-by-step action plans to help you identify and sequence the steps that will drive your success.
• Success Maps: Explore processes and practice to get the most value from ServiceNow products. There are currently 10 success maps available ranging from Demand Management to Service Mapping and Employee Service Delivery.

Every success map is broken into three sections (with varying amounts of steps for each one). The first section is always about setting the foundation and making sure you have both the right technical processes in place as well as the right people processes. In this case, the foundation steps include the application scope, deciding governance structures, and what skills will be required for future steps.