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Save up to 30% on costs when you engage NTT DATA for your digital workplace services needs. We use conversational AI, automation and modern digital workplace management solutions to drive XLA-based operations for unmatched efficiency, employee productivity and experience.

Say goodbye to inefficiencies and hello to reliable cost savings. Experience the modern digital workplace with NTT DATA.

Big business impacts:

30%

Operational cost
reduction

50%

Support request
automation

30%

Ticket resolution
improvement

25%

Employee satisfaction
improvement

  • Day-1 productivity with simplified device procurement and modern onboarding
  • Transition from conventional SLA to modern XLA-based operations
  • Optimization of field resource utilization
  • Endpoint protection from breaches with minimal impact on employee experience

Navigate your journey to workplace modernization

Maturity assessment

  • Workshop- and interviews-based
  • Process and tech assessment
  • Requirements gathering
  • Constraints and dependences

Design & deployment plan

  • Process redesign
  • Technology stack selection
  • Support structure design
  • Deployment/enablement project plan

Deployment & migration

  • Accelerator platforms deployment
  • Re-platforming coordination
  • Process reengineering
  • Organizational change management
  • Go live/early life support

A day in the life of an employee

Take a look into how the modern digital workplace empowers employees like Jane, making their work life easier and enhancing opportunities for collaboration.

Transformed service desk for Independent Health

NTT DATA modernized the Independent Health workplace to achieve 75% first-call resolution and increase end-user satisfaction to 3.8 out of 4.0.

Independent Health Support Provider
Read the case study

We’re a leader

Gartner Logo

2023 Gartner Magic Quadrant for Outsourced Digital Workplace Services

Read the report
NelsonHall Logo

NelsonHall 2022 NEAT Report for Advanced Digital Workplace Services

Read the report

Why clients choose NTT DATA

We align your business priorities and goals with workplace KPIs, resulting in a customized set of XLAs that are supported by experience signals. This approach not only enhances employee productivity but also optimizes operational costs.

23M+

Service contracts managed annually

6.2M+

Users served through service desk

2.5M+

Users served desk-side

2M+

Enterprise email & M365 users supported

6.5M+

End users’ devices managed

AI-driven automation by Nucleus

  • Digital Transformation icon

    Command Center for Service Desk

    Offer visibility into service quality and operational costs and offer recommendations for improvements.

  • Chat bot icon

    Nucleus Virtual Agent

    Help employees find quick answers to common work questions in real-time.

  • Retail icon

    Storefront for Workplace

    Empower employees to order what they need in just a few clicks through a secure, intuitive and easy-to-use portal.

  • Digital experience icon

    Digital Experience Manager

    Proactively monitor and analyze employees’ digital device experience to generate actionable intelligence and real-time remediation.

Meet some of our experts

Let’s talk about getting started. Learn more about NTT DATA’s Digital Workplace Services.