Your enterprise depends on your technology to continue day-to-day operations. And when your technology fails, it becomes critical to resolve issues before severe disruption or downtime occurs.
While remote support continuously addresses end-user computing issues, you still need an experienced team of IT professionals to support you onsite and remediate desk side incidents — before they can have a negative effect on your productivity and business. Our Field Services are designed to complement and integrate with service desk services and other desktop support functions, and help execute activities related to break/fix and desk-side support together with install, move, add, change and disposal (IMACD) at your location.
We provide support for desktop and laptop PCs, printers, peripherals, software and core infrastructure systems. For data center equipment, we provide configuration support that requires on-site presence under the guidance of remotely available experts. We also cater to workplace IT events that require troubleshooting and issue remediation that cannot be addressed remotely.