Field Services

Get the right level of assistance and expertise when and where you need it

Services/ Infrastructure Managed Services/ End-User Managed Services /Field Services

Your enterprise depends on your technology to continue day-to-day operations. And when your technology fails, it becomes critical to resolve issues before severe disruption or downtime occurs.

Take advantage of on-site support and expertise

While remote support continuously addresses end-user computing issues, you still need an experienced team of IT professionals to support you onsite and remediate desk side incidents — before they can have a negative effect on your productivity and business. Our Field Services are designed to complement and integrate with service desk services and other desktop support functions, and help execute activities related to break/fix and desk-side support together with install, move, add, change and disposal (IMACD) at your location.
We provide support for desktop and laptop PCs, printers, peripherals, software and core infrastructure systems. For data center equipment, we provide configuration support that requires on-site presence under the guidance of remotely available experts. We also cater to workplace IT events that require troubleshooting and issue remediation that cannot be addressed remotely.

Our solutions:

Field Services
Leverage professional, certified technicians, industry-best service-level agreements (SLAs) and IT Infrastructure Library (ITIL)-aligned methodologies to support your campus or dispatch locations. Our Field Services help your end users reduce the amount of time spent on routine issues by dispatching a service technician to the end user’s site. Options include install, move, add, change, deinstall (IMACD) and desk-side support, hardware and software troubleshooting, along with parts inventory management and depot services. Delivery models such as office/floor rounding and TechBar/Kiosk support also ensure that your end users receive both a proactive and a flexible managed service that is tailored to their requirements.