Social Intelligence Services

Making informed decisions by integrating social data with analytics

Services/ Digital Services/ Customer Engagement /Social Intelligence Services
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Faster Response from the Red Cross

The American Red Cross wanted to expand its social media capabilities to better engage communities and respond faster to disasters. To achieve these goals, the agency added a third Digital Operations Center.


Connect Systems of Engagement With Systems of Record

Social media insights are essential to your business, but are inherently difficult to manage and quantify. Data is constantly growing and changing. It is derived from numerous unstructured sources and governed by privacy norms. To gain a 360-degree view of your customers, you must integrate social systems of engagement data with traditional systems of record sources, such as customer emails and call center records.

Our Social Intelligence services gives you the power to leverage social data so you can better understand your customers. We use proprietary tools and methodologies to mine volumes of data and reveal patterns, trends and predictive behaviors. Capture the data and analytics you need to make informed decisions with NTT DATA.

Gartner named us a Leader in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second year in a row. — December 2017

Our Services

Social Insights Visualization

Conceptualize social insights faster to spend more time on strategy and less time crunching the numbers.

Customer Conversation Analysis

Drive actionable insights from social media conversations and improve customer engagement.

Social Insights Integration

Combine social insights with systems of record data to build 360-degree customer views.