Embrace the power and relevance of social media and digital marketing.

From social customer support to campaign measurement to proof of ROI, our services will drive change and insight. 

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Develop and Drive an Effective Social Media Strategy

People are talking about your company, your products and your services — and those conversations are happening on social media channels. But how do you know what's being said? And what can you do with that information? We know why and how social media impacts every part of your business, including brand reputation, employee engagement, product development and customer experiences. We help you create social media programs and strategies that help you succeed. We can help you understand what is being said about your brand, industry, competitors and products and how to improve customer relationships through a successful social media strategy.

Our Services

Customer Friction Factor Service

Our Customer Friction FactorSM assessment consultants help evaluate your interactions that negatively impact the customer experience.

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Digital Marketing

Get a digital marketing solutions that include content creation and management, design development and site maintenance and marketing.

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Omni-Channel Customer Experience

Create a seamless, personalized customer experience across touch points and channels.

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Social Analytics

A holistic approach to social analytics helps you forge strategies, test content and learn what resonates with customers.

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Social Intelligence Services

Monitor and respond to social channels and conversations, synthesize data to create meaningful insights.

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Social Media Consulting

Assess your end-to-end social media value and gain input for your social business, operations and overall digital strategy.

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Don't leave customers frustrated. Our Customer Friction Factor service helps to deliver the best in customer experience.

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