Monitor and respond to social channels and conversations, synthesize data to create meaningful insights.
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Social media data is essential to your business but inherently difficult to manage. The is constantly growing and changing, it derives from numerous unstructured sources, and it is governed by privacy norms. To gain 360-degree insights about your customers, you also must integrate social data with other sources such as customer emails and call center records.
NTT DATA’s Social Media Insights gives you the power to leverage social data and better understand your customers. You achieve positive business outcomes by mining volumes of data and deciphering statistical analysis to reveal patterns and trends and predict behaviors.