A leading healthcare provider wanted to smooth out the kinks in their hiring process to make onboarding easier for hiring managers and new employees.
In a competitive hiring market, a healthcare provider wanted to renovate onboarding processes to meet changing employee expectations and create a more intuitive, user-friendly online experience. It started with getting to know their hiring managers and new hires better.
Our CX advisory team started by interviewing with hiring managers and new hires remotely to determine IT onboarding steps required for employees to be fully ready to do their jobs. The interviews clarified expectations of new employees and hiring managers to eliminate friction points. Using personas and journey maps, we made recommendations for an even better onboarding process in the future.