End User Analytics as a Service

Harness analytics capabilities in an efficient, consumption-based model

Services/ Cloud Services/ Virtual Workspace Services /End User Analytics as a Service

Scale as Needed With an Enterprise Architecture

At NTT DATA, we recognize that the traditional service model of desktop management is decades old and obsolete, falling short when faced with a diversity of worker styles and devices. Our End User Analytics as a Service provides deep knowledge and historic trending of end user conditions, configurations and utilization from an enterprise, individual user or real-time diagnostic perspective. Analytics as a Service allows you to understand what users need based on daily activity and trends over time.

You can proactively manage their end-user computing infrastructure – including physical and virtual desktops, laptops, terminal servers and Citrix, Microsoft, and VMware environments. And you can continuously improve service, tailoring and optimization based on insights from to three years of data sets. See how we can help you evolve to customized services to better equip your end users.

Partner with our worldwide team of user services experts who work with thousands of users every day.

Key Benefits

End User Analytics as a Service delivers expert insights into user behavior using business intelligence and analytics. Turn end-user services to “me” services, helping individuals while helping the enterprise at the same time.

Offering Details

Enterprises are faced with a broadening array of workers, employment types, work locations, applications, devices and regulations. This makes it difficult to know what, how and when your workers are using business applications. Our analytics expertise is the first step in understanding this, and our End User Analytics as a Service delivers deep knowledge and insight. We help you determine what users need based upon their daily activity and trends over time, and this enables continuous service improvement, tailoring and optimization based on insights from up to three years of data sets. With what seems like an endless array

of employees, employment types, work locations, applications, devices and regulations, it can be difficult to know how and when your employees are utilizing business applications. The traditional service model of desktop management fails when confronted with this diversity of work styles and devices. Typically, users will access one or more devices, desktops and applications (virtual or physical) daily. That means that your IT organization needs to keep track of users, applications, devices, virtual machines, security, user experience and more — all while handling other day-to-day activities. The challenge becomes magnified when you consider the need to track this information every day

to identify trends over time. That’s why we created a comprehensive solution to deliver rapid insights into user behavior and needs. We deliver critical innovation that brings business intelligence to the forefront of IT for end-user services. We can help you drive business objectives by turning end-user daily activities into actionable insights for more informed decision making. From user experience and quality of service to resource utilization and application use, you will harness real-time data aggregation and longitudinal trend analytics to help your IT organization thrive.

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