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BPO for Healthcare Plans

Design products, deliver information and engage with consumers

Services/ Business Process Outsourcing/ Healthcare and Life Sciences /BPO for Healthcare Plans

We manage $3.6 billion in premium revenues annually

Today’s cost demands on healthcare plan organizations are palpable. We can help you work smarter by reducing the cost and make the best use of your staff members by putting their time and resources toward crucial areas such as claims management, care management or member and provider relations.

NTT DATA processes more than 96 million claims annually

Integrated business process enable information-driven healthcare throughout the ecosystem

Today’s health plan administrative roles have exploded beyond traditional claims processing, enrollment and payment accuracy. The shift from an insurance provider to additional role as care provider demands new approaches to meet business profitable and consumer satisfied. 

For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for Health Plans that bring about real transformation for customers of all sizes. Our end-to-end administrative services help you streamline operations, improve productivity and strengthen cash flow to stay competitive and improve member satisfaction.

Accelerate speed to market and focus on core competencies

Front Office

We offer wide range of solutions to meet the administrative needs of your sales and enrollment call centers and direct marketing.

Middle Office

Address cost of care issues with critical care management solutions built to improve members’ health and well-being.

Back Office

Streamline core processes such as claims processing, billing, customer service, enrollment and more. We help adopt payment integrity solutions that add value.

We manage 11 million call center inquiries per year.

Transform your processes to improve member services and gain a competitive advantage

Our seamless global team is recognized for delivering business growth and value to customers, through innovative models that combine applications, cloud, and high-quality business process services.

Business Process As-A-Service (BPAAS)

Tailored, future proof, flexible on-demand solutions that reduce administrative costs and improve your agility to respond to the market

Robotic Process Automation (RPA)

Vertical-specific, vertical-agnostic and process-agnostic tools that focus on improving process metrics and business outcomes

Staffing Solutions

Mobilize resources on demand - highly skilled staff on a temporary or permanent basis to work under your direction

The health insurance market is more competitive than ever, with a new focus on individual consumers. From efficient operations and integrated health management to effective engagement with consumers, we can help you succeed.