BPO for Customer Service
Reduce contact center costs by fostering customer self-service
Keep Your Customers Coming Back
How well do you know your customer? We can help you gain an advantage in fostering customer loyalty. NTT DATA has demonstrated success in providing innovative and value-added Business Process Outsourcing (BPO) services across customer service management. We deliver best-in-class customer care throughout the lifecycle. We offer products and services that give you a competitive advantage in securing loyal customers and repeat business. Our front-office BPO solutions deliver a comprehensive suite of customer relationship management (CRM) services built on our deep domain knowledge and strategic alliances.
You will leverage our experience managing our own clients and innovative technology. Our services are built on our deep domain knowledge, strategic alliances and experience managing our own clients and innovative technology. Our services are founded on a cloud-based approach, a 360-degree view of the customer, a 360-degree view of the operation, predictive and prescriptive analytics and social media and mobility.
Everest Group ranked us a Major Contender in its Contact Center Outsourcing Service Provider Landscape with PEAK Matrix™ Assessment. — June 2017
Key Benefits
We have a strong understanding of global organizations and have been operating contact centers for our own clients since our founding.
- Customer service consulting
- Contact center technology consulting
- Customer experience management
- Business process transformation
- Outsourcing and offshore solutions
- Re-engineering and productivity improvement
- Omni-channel communications
- Customer acquisition and retention
- Product and technical support
- Offline customer engagement
- Multichannel CRM platform consulting
- Self-service consulting
Offering Details
Good customer service is critical to successfully growing your business, retaining customers and protecting your company’s brand. It also plays an important role in establishing and maintaining an emotional connection with your customers. Without a strong strategy and in-depth knowledge of your customers’ needs and behaviors, your business can struggle to manage
and improve your customer service. To ensure a consistent experience, you need standardized customer service processes from purchase to support. NTT DATA has demonstrated success in providing innovative and value-added BPO services across customer service management. We deliver best-in-class customer care throughout the lifecycle using products and
services that offer a competitive advantage in securing loyal customers and repeat business. Our Front-Office BPO solutions offer a comprehensive suite of CRM services built on our deep domain knowledge, strategic alliances, experience managing our own clients and innovative technology.
