BPO for After Sales Service

Make the customer experience positive beyond the transaction

Services/ Business Process Outsourcing/ BPO for Cross-Industry /BPO for After Sales Services

Keep Your Customers Happy

After-sales success is unique in that it involves direct interaction with the customer in a very personalized way. Business Process Outsourcing (BPO) services can help you make this after-sales period the path to building customer loyalty. As the after-market supply chain continues to develop and mature, your organization needs to move toward more intense collaboration with your customers. This requires establishing a single view of information systems and standardizing your business operations and processes across your enterprise.

NTT DATA can help with our renowned expertise in supply chain management and global support solutions. Our After Sales services utilize this proven experience, providing a comprehensive suite of offers and an underlying platform that enables your enterprise to quickly and cost-effectively meet your post-sales obligations. See how you can make the customer experience a positive one well beyond the transaction.

We help you transform your supply chaing processes with innovative tools and metrics-driven practices.

Key Benefits

Experience managing after-market service chains with expertise in optimization, operations and analytics and strategize the value of service after the sale.

Offering Details

The last decade has seen the ushering in of the digital transformation age. Today, your consumers are highly connected, on the go and expect instant gratification with access to product information and price comparisons anywhere, anytime from their smartphones and tablets. IT trends such as the cloud, big data and analytics are also impacting the supply chain sector and transforming the way you conduct business with your customers across multiple disparate systems. As the after-market supply chain

continues to develop and mature, your organization needs to move toward more intense collaboration with your customers. This requires establishing a single view of information systems and standardizing your business operations and processes across your enterprise. offer a comprehensive suite of after-market services and an underlying platform that enables your enterprise to quickly and cost-effectively meet your post-sales obligations. We have in-depth experience managing after-market service chains, with expertise in optimization, operations and analytics.

Our industry-leading operating procedures, automation methodology and reporting dashboards bring a heightened level of transparency to your business processes. With our dynamic and flexible approach to implementing after-market solutions, NTT DATA uses Lean and Six Sigma best practices to help you effectively control your business processes as well as improve your business outcomes and turnaround times. We help drive success for your organization with our significant experience providing aftermarket supply chain operations, supported by an underlying analytics platform.

EXPLORE OUR SERVICES