BPO for Retail & Wholesale Banking

Improving the customer experience through rapid, accurate scalability

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Address Customer Retention Challenges

Banking customers are going digital, using online applications and tools to manage accounts. These new expectations mean retail banks must focus on customer access, security and retention. Business process outsourcing (BPO) is an effective tool in meeting these challenges. At NTT DATA, our services help you strengthen loyalty, improve channel productivity and reduce revenue leakage. And our industry-leading operating procedures, reporting dashboards and auditing capabilities bring a heightened level of transparency to your compliance efforts.

Our BPO services can help you realize a less complex and more cost-effective environment as you improve program administration, revamp processes and transform payments systems. Our key service offers include our Automated Full-Time Equivalent, an end-to-end, differentiated solution designed complete complex processes. Learn how our industry-tailored BPO helps you transform process and focus on core competencies to stay ahead of the competition.

Everest Group PEAK Matrix™ Assessments names us a Major Contender in Analytics Business Process Services. — May 2017

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BPO for Retail & Wholesale Banking