Salesforce Services

Leverage the Power of Salesforce

Digital transformation is more than wielding the latest technology. True transformation capitalizes on the relationship between technology and customer behavior and leverages disruptive technologies. Salesforce is one of those technologies—helping to close the gap between your business and your customers. We guide organizations through their business transformation projects by leveraging the solutions in the Salesforce ecosystem. A proven leader, we’ve partnered with Salesforce for over 15 years and we have more than 1,000 practitioners with 2,470 Salesforce certifications.

We help you at any point in your Salesforce journey, from analyzing your current organizational state and developing a successful design to carrying out your global implementation and supporting ongoing management. Our comprehensive services span the full lifecycle of needs, including advisory, process design, integration and technical design, implementation, migration, custom development and ongoing management. In addition to our deep expertise in the Salesforce ecosystem we have decades of vertical industry experience in industries such as healthcare, financial services/insurance and manufacturing.

A 360° View of Customers

Blue Cross & Blue Shield of Rhode Island improves customer service, increases business agility and saves money through the power of a Salesforce platform.

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Salesforce Support for the Full Lifecycle

Whether you’re just starting a new implementation, updating it to meet your changing needs, or working to further integrate and extend it to your surrounding IT and business environment, we can help.

SAVE

Reduce implementation and management costs by up to 30% to boost the bottom line

SUPPORT

Be confident through real-time, 24x7, seamless access to scalable, dedicated support

SUCCEED

Leverage our experience in complex projects with multiple third-party integrations

MANAGE

Boost results through project accountability with managed milestones and service levels

Do you want to eliminate frustration and improve the customer experience? Build a case for customer-centric transformation through our proprietary Customer Friction Factor service.

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Our Services

Implementation

Carry out your plan including migration, configuration, customization, integration, change management and user training.

Management

Maintain ongoing services to track, manage and upgrade application functionality. Scale in parallel with your business growth.

Strategy & Design

Leverage consulting services to assess scope for business improvement through enterprise applications.

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Rapid COVID-19 Response

Time is of the essence in responding to this global pandemic, which is why NTT DATA selected the flexible Salesforce platform for the City of Austin, allowing the municipality to take advantage of a secure, proven cloud-based platform that can be rapidly configured to meet the city’s changing needs.

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