Leverage the Power of Salesforce
Digital transformation is more than wielding the latest technology. True transformation capitalizes on the relationship between technology and customer behavior and leverages disruptive technologies. Salesforce is one of those technologies—helping to close the gap between your business and your customers. We guide organizations through their business transformation projects by leveraging the solutions in the Salesforce ecosystem. A proven leader, we’ve partnered with Salesforce for over 15 years and we have more than 1,000 practitioners with 2,470 Salesforce certifications.
We help you at any point in your Salesforce journey, from analyzing your current organizational state and developing a successful design to carrying out your global implementation and supporting ongoing management. Our comprehensive services span the full lifecycle of needs, including advisory, process design, integration and technical design, implementation, migration, custom development and ongoing management. In addition to our deep expertise in the Salesforce ecosystem we have decades of vertical industry experience in industries such as healthcare, financial services/insurance and manufacturing.
A 360° View of Customers
Blue Cross & Blue Shield of Rhode Island improves customer service, increases business agility and saves money through the power of a Salesforce platform.
READ THE CLIENT STORYSalesforce Support for the Full Lifecycle
Whether you’re just starting a new implementation, updating it to meet your changing needs, or working to further integrate and extend it to your surrounding IT and business environment, we can help.
SAVE
Reduce implementation and management costs by up to 30% to boost the bottom line
SUPPORT
Be confident through real-time, 24x7, seamless access to scalable, dedicated support
SUCCEED
Leverage our experience in complex projects with multiple third-party integrations
MANAGE
Boost results through project accountability with managed milestones and service levels
Do you want to eliminate frustration and improve the customer experience? Build a case for customer-centric transformation through our proprietary Customer Friction Factor service.
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Our Services
Customer Friction Factor Service
Our Customer Friction Factorsm assessment consultants help evaluate your interactions that negatively impact the customer experience.
NTT DATA is one of only few global Platinum Salesforce partners in the world.
