Salesforce Services

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Derive More Value from Your Salesforce Investment

Connecting your systems and processes for a single view of the customer isn’t just best practice anymore; it’s mission-critical to staying competitive in this digital environment. Our innovative full lifecycle approach considers not only how Salesforce is deployed, but also how it interacts with the other systems, processes, and user communities. This approach results in more successful and extended use of the Salesforce platform and a more synchronized organization.

With more than 1,000 certified professionals, NTT DATA is a leader in implementation and support services for Salesforce and the platform. Our comprehensive services span the full lifecycle of needs, including advisory, process design, integration and technical design, implementation, migration, custom development and ongoing management. In addition, utilizing our proprietary Time to Value framework delivers rapid business results in as little as 11 weeks.

NTT DATA is one of only 10 Salesforce Global Strategic Partners in the world. 

Key Benefits

We provide full lifecycle support for Salesforce – whether you’re just starting a new implementation, updating it to meet your changing needs, or working to further integrate and extend it to your surrounding IT and business environment.

Offering Details

We believe your success with Salesforce should extend beyond departmental boundaries to reach your entire organization. Our innovative, full-lifecycle approach considers not only how Salesforce is deployed, but also how it interacts with other existing systems, processes and user communities. This approach results in a more successful use of the Salesforce platform and a more synchronized organization. We can help you at any point in your Salesforce journey, from analyzing your current organizational state and developing a successful design to carrying out your global implementation and supporting ongoing management.

Our highly skilled consulting team can provide industry-specific blueprint and road mapping services, org design and health checks, and change strategy and management to ensure user adoption. Whether you’re looking to deepen your insights into revenue creation with Sales Cloud, leverage Service Cloud to optimize your customer care or utilize Marketing Cloud to deepen customer engagement, we can help. We have expertise in implementing and combining Salesforce solutions across your entire enterprise, including Communities, Commerce Cloud, Health Cloud and Einstein as well as helping you make

the transition to the Lightning experience. We’re experts in integrating your existing back-end systems with the Salesforce platform - providing you with a 360-degree view of your customers. We utilize our Time to Value framework for our Salesforce implementations which allow you to realize business value in only 11 weeks. We also provide 24/7 global management and support services along with certified ITIL-Based tools and processes and integrated knowledge management to help you maintain and enhance your Salesforce organization.

Gartner named us a Leader in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second year in a row. — December 2017

Customer Relationship Management