Customer Relationship Management

Understand and improve your customer experience in real time

Services/ Application Services/ Enterprise Applications /Customer Relationship Management Solutions

Gartner named us a leader in their Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. - December 2016.

Connecting your systems and processes for a single view of the customer isn’t just best practice anymore; it’s mission-critical to staying competitive in this digital environment. Whether you’re looking to leverage your existing CRM solution or seeking a new one, we can provide an unbiased, expert perspective on the best CRM for your business.

NTT DATA is one of only 10 Salesforce Global Strategic Services Partners in the world

Your trusted advisor for CRM

We can help you pinpoint the strategic drivers of your business problems and partner with you to bring clarity, objectivity, strategic planning, industry best practices and technical expertise to your customer-based processes.

"NTT DATA has strong capabilities to deliver Salesforce services." - Khalda De Souza, HfS Research, Jan 2017

We have deep, multi-year partnerships with all of the leading CRM solutions, including:

Salesforce – 15+ year partnership and one of only 10 Global Strategic Partners in the world
Microsoft – Finalist for Partner of the Year*
SAP CRM – SAP Global Service Partner with decades of SAP application experience
Oracle CRM – Oracle Cloud Elite partner

NTT DATA has more than 1,000 certified CRM consultants globally

Our solutions:

Microsoft
Partner with NTT DATA Services, to optimize your Microsoft Dynamics CRM and ERP solutions.
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Oracle
Facilitate the right Oracle solutions to help hardware and software work together in the cloud and in your data center.
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Salesforce
Get the most out of your Salesforce investment
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SAP
Maximize your SAP enterprise application software and generate new opportunities for innovation and growth.
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