TOKYO, JAPAN and PLANO, TX – January. 25, 2018 – NTT DATA, a recognized leader in global technology services, was named a Leader for the second consecutive time in the Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide* report, which analyzes the customer relationship management (CRM) and customer experience (CX) implementation services market and the offerings of 21 vendors.

“We believe being recognized as a Leader in the Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second consecutive time is a testament to our team’s dedication to delivering insights and solutions that generate positive outcomes for our clients,” Kaz Nishihata, Senior Executive Vice President & Representative Director, NTT DATA Corporation. “With our global experience, combined with our focus on innovation and strategic execution, we will continue to push our current and future clients to meet and exceed their business goals.”

NTT DATA was evaluated based on its completeness of vision and ability to execute.

According to the report, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX and CRM strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue and growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.”

To learn more about CRM and customer experience offerings, visit NTT DATA’s website for additional information.

*Gartner, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide,” Patrick J. Sullivan, Ed Thompson, 8 January 2018.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA (TOKYO: 9613) is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Its emphasis is on long-term commitments, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit www.nttdata.com.

Latest News

NTT DATA Enables Secure, Seamless Communications and Messaging for the Commonwealth of Virginia, Virginia Information Technologies Agency

McClean, VA – August 2, 2021 – NTT DATA is providing its messaging and collaboration technology solution for the Commonwealth of Virginia, Virginia Information Technologies Agency (VITA). Teaming with Skyline and Thundercat, a small, women- and minority-owned business, NTT DATA will be delivering a flexible solution that includes a suite of messaging technology and software unified through a single interface with enhanced security measures.

READ MORE

NTT DATA Awarded $15.4 Million Contract to Provide Managed IT and Security Services to Argonne National Laboratory

McLean, VA – July 29, 2021 – NTT DATA Services today announced it has won a $15.4 million contract to deliver superior end-user support services for Argonne National Laboratory (Argonne) – a multidisciplinary science and engineering research center and the largest U.S. Department of Energy (DoE) laboratory in the United States Midwest. NTT DATA was chosen by Argonne based on NTT DATA’s proven track record in supporting complex infrastructure programs, its fully integrated managed services, its “true single point of contact” for all end-users, and its innovations and commitment to security.

READ MORE

NTT DATA Named a Leader in NelsonHall NEAT Report for Blockchain Services

TOKYO – June 15, 2021NTT DATA, a global digital business and IT services provider, today announced it has been named a Leader in the NelsonHall NEAT Report for Blockchain Services 2021. The company ranked in the highest of NelsonHall’s four quadrants based on its overall ability to deliver immediate benefits and serve future client requirements in the fast-growing market for blockchain services.

READ MORE